Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern use of the Shield Garage Doors LLC website and your interactions with our garage door service business. By using our website or requesting services, you agree to these terms to the extent permitted by applicable law.

2. Services

Shield Garage Doors LLC provides residential garage door repair and installation, opener repair and replacement, springs, cables, rollers, weather seals, adjustments, inspections, maintenance, and related services. Availability depends on location and service requirements.

3. Estimates and Pricing

Estimates may depend on equipment condition, parts, materials, labor, and the scope of work. We will explain additional repairs or replacement needs and seek customer authorization before performing added work. Promotions may have separate terms and eligibility requirements.

4. Appointment Scheduling

Appointment windows are estimates, not guaranteed arrival times. Weather, traffic, emergencies, or earlier jobs may affect arrival. Customers should remain reachable before technician arrival and contact us promptly to reschedule.

5. SMS Messaging Terms

Program Name: Shield Garage Doors LLC Customer Care SMS Program.

Age Requirement: You must be at least 18 years old to participate in our SMS messaging program.

SMS Consent: By voluntarily checking the SMS consent checkbox on our website contact form, you expressly agree to receive non-marketing SMS messages from Shield Garage Doors LLC at the phone number provided. The checkbox is optional and is not preselected.

Types of Messages: Messages may include responses to service inquiries, appointment scheduling, confirmations, reminders, technician arrival notifications, estimates, service updates, and customer support. This SMS program does not send marketing or promotional messages.

Message Frequency: Message frequency varies depending on your service requests and communications with our business.

Message and Data Rates: Message and data rates may apply according to your mobile carrier's plan.

Opt-Out Instructions: You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive messages from this SMS program unless you provide consent again.

Help and Support: Reply HELP for assistance or contact us at (860) 255-4953 or contact@shieldgaragepro.com.

Consent Is Optional: Consent to receive SMS messages is not a condition of purchase or obtaining garage door services.

Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

SMS Privacy: SMS consent information and phone numbers collected for SMS communications will not be sold or shared with third parties or affiliates for their marketing purposes. Please review our Privacy Policy for additional information.

6. Customer Responsibilities

Provide accurate contact and property information and safe, reasonable access to the garage door system for scheduled service.

7. Payments

Payment options and charges will be disclosed to the customer. Unless otherwise agreed, payment is due upon completion of authorized work.

8. Service Limitations and Warranties

The age and condition of existing equipment can affect repairs. Additional issues discovered during a visit will be explained before extra work. Product or workmanship warranties, if any, will be provided separately. Nothing in these terms excludes rights that cannot legally be waived.

9. Website Information

Website materials are informational and may change. We strive for accuracy but do not guarantee that every service description, price, or availability statement is current.

10. Privacy

Please see our Privacy Policy for information about our handling of personal information.

11. Changes to These Terms

We may revise these Terms & Conditions. Revisions will be posted on the website with an updated date.

12. Contact

Shield Garage Doors LLC

Website: shieldgaragepro.com

Email: contact@shieldgaragepro.com

Phone: (860) 255-4953

Service area: Fairfield, New Haven, and New London Counties, Connecticut.